Our products are all hand-made with love and attention to details, but we know they are not always perfect. If you are not 100% in love with them, you can submit a return or exchange request within 7 business days from the order delivery date.
To initiate an return/refunds/exchange, please email us at [email protected] and provide the following details:
Please ensure that the photos clearly display the tags attached to the item(s). This will help us confirm that the tags have not been removed and ensure a smooth return process. We will process your return request within 24 hours and provide you with further instructions.
Items sent back to us without first requesting a return will not be accepted. Unfortunately, we cannot accept returns on sale items or gift cards. Styles returned are subject to rejection if they do not satisfy the following requirements:
*Please do not send packages to the waybill address. Any packages sent there will be refused.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Once we confirm the item has been returned correctly, a gift card will be emailed to the email address attached to the order and valid for 12 months.
If you wish to exchange for a more expensive product, you will need to pay the price difference. Conversely, if the replacement item is less expensive than the original, we will email you a gift card with the difference value.
We work hard to ensure every piece from our collections arrives to you in perfect condition.
However, in the unlikely event that an item is delivered as faulty, we kindly request that you notify us by email within 7 business days of delivery, and we will be more than happy to assist you.
If you receive a faulty item, our sole responsibility is to replace the item with a new one. Alternatively, if you prefer not to have the item reshipped, we can provide a gift card of the same value.
* Faulty problems include broken holes, unsewn seams, and damaged segments.
ikuana reserves the right to address any other faults or issues not mentioned above.
Final Sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.
Any unauthorised Final Sale items which are posted back to ikuana will be refused upon delivery and returned to the sender.
ikuana is not responsible for customs fees, taxes. And we are NOT liable for any misplaced, lost or stolen item/s.
ikuana is also NOT responsible for any incorrect shipping information you provide.
Updated on 14th, March, 2024
Best Regards
https://ikuana.com/